Privacy Policy

1. Introduction

Welcome to CityDwelling. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our property search and rental platform.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name (first and last name)
• Email address
• Password (encrypted)
• Phone number (if provided)
• Profile preferences and settings

2.2 Property Search Data

• Search queries and filters (location, price range, property type)
• Properties you view and save
• Property collections you create
• Viewing requests and communications with property owners

2.3 Usage Data

• Pages visited and features used
• Time spent on different sections
• Click patterns and navigation behavior
• Device information (browser type, operating system, screen resolution)
• IP address and general location (city/country level)

3. How We Use Your Information

We use your information to:

• Provide our services: Enable property searches, save favorites, and facilitate communications
• Personalize your experience: Show relevant properties based on your preferences
• Improve our platform: Analyze usage patterns to enhance features and user experience
• Communication: Send notifications about property updates, viewing confirmations, and service announcements
• Security: Detect and prevent fraud, abuse, and security issues
• Legal compliance: Meet regulatory requirements and respond to legal requests

4. Analytics and Tracking

4.1 Mixpanel Analytics

We use Mixpanel, a third-party analytics service, to understand how users interact with CityDwelling. This helps us improve our platform and provide better service.

Data Collected by Mixpanel:

• Page views and navigation patterns
• Property views and search queries
• User interactions (clicks, scrolls, form submissions)
• Device information (browser type, operating system, screen resolution)
• Geographic location (city/country level only)
• Account events (signup, login, onboarding completion)

4.2 Do Not Track (DNT)

Our analytics system is configured to function regardless of your browser's "Do Not Track" (DNT) setting. We do this because:

• We use analytics solely for improving our service, not for advertising
• The data helps us understand which features users find valuable
• It enables us to provide better property recommendations

4.3 Your Rights

You can opt out of analytics tracking by:

• Emailing us at privacy@citydwelling.com
• Using browser extensions that block analytics (note: this may affect some functionality)

4.4 Data Retention

Analytics data is retained for 24 months and is not sold to third parties. For more information about Mixpanel's privacy practices, visit: https://mixpanel.com/legal/privacy-policy/

5. Data Sharing and Disclosure

We may share your information with:

• Property owners/landlords: When you request a viewing or express interest
• Service providers: Analytics (Mixpanel), email services (Brevo), payment processors (Paystack)
• Legal authorities: When required by law or to protect our rights

We never sell your personal data to third parties.

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted password storage
• Secure cloud infrastructure
• Regular security audits and updates
• Access controls and authentication

7. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@citydwelling.com

8. Cookies and Local Storage

We use cookies and browser local storage to:

• Keep you logged in
• Remember your preferences
• Track analytics events
• Improve site performance

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

9. Children's Privacy

CityDwelling is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

Your data may be processed in servers located outside Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or through a prominent notice on our platform. Your continued use of CityDwelling after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

13. Data Protection Officer

For data protection inquiries specific to GDPR or Kenya's Data Protection Act, you may contact our Data Protection Officer at dpo@citydwelling.com